Refund policy

Last updated: October 6, 2026

30-Day Money-Back Guarantee

If MedVault isn't right for you, contact us within 30 days of delivery and we'll refund your order. That includes units you've opened and used.

No need to ship it back

In most cases we refund you without asking you to return the unit, so there's no return label to print and no postage to pay. In the rare case we do need the unit back (for example, to inspect a reported defect), we'll tell you before you send anything and we'll cover the return shipping.

How to request a refund

1. Email support@getmedvault.com with your order number.
2. Tell us briefly why it didn't work for you. It helps us improve, but it won't affect your refund.
3. We'll confirm by email, usually within 1 to 2 business days.

When you'll see your money

Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post it to your account.

Bundles and add-ons

Bundles can be refunded in full or per unit. The 2-Year Protection Plan is refunded in full if you request a refund within the 30-day window. Shipping upgrades (Insured or Priority Insured Shipping) are non-refundable once the order has shipped, unless the order arrived damaged or late because of our error.

Damaged, defective or wrong item

If your order arrives damaged, stops working, or isn't what you ordered, email us with your order number and a photo or short video of the issue. We'll send a replacement or issue a refund, whichever you prefer.

Cancellations

You can cancel any order that hasn't shipped yet for a full refund. Email us as soon as possible. Once an order has shipped, the 30-day guarantee above applies.

Exchanges

If you'd like a different bundle, email us and we'll refund the original order so you can place a new one, or adjust it for you before it ships.

Contact

MedVault
30 North Gould Street, STE R, Sheridan, WY 82801, United States
Email: support@getmedvault.com